Online FAQs
Applying online is the easiest way to submit an application. Approved applications will be paid straight into your nominated bank account. You will need to log into the online system using multi-factor authentication (MFA) or your Digital ID. If you do not have a Digital ID, please visit the Digital ID website to create one.
Applying online will allow you to save time and manage your stored information for future applications.
The information below is provided to answer some of your questions about applying online. We welcome your feedback at any time.
If you have submitted an application to IPTAAS previously, your patient ID will be required to make sure your account is matched with your existing details, and to allow you to complete an online application.
Your patient ID can be found on any previous correspondence from the IPTAAS team. Your patient ID will begin with IPR if you applied before 6 April 2018, or IPT if you applied after that date.
If you cannot locate your patient ID, please contact us via phone or email for assistance.
If you have not applied with IPTAAS previously, you 'won't have a patient ID. Patient IDs are provided as you complete your first application. This is your reference for your IPTAAS account moving forward.
IPTAAS stores sensitive personal and medical information, and passwords must meet NSW Health requirements. Passwords must be a minimum of eight (8) characters and include an upper case letter, a lower case letter, a number and a symbol.
Multi-factor authentication (MFA) is an extra layer of security that requires user to provide 2 or more verification factors to gain access to the IPTAAS online system. MFA helps to protect against unauthorised access.
Once set up, each time you log in to the system, you will be asked for both a password and a confirmation code.
For additional information, please email us iptaas@health.nsw.gov.au or call us on 1800 478 227.
An easier, more secure, and voluntary way to verify your ID. If you do not have a Digital ID, please visit the Digital ID website to create one.
You will need to log in to the online application system using MFA or your Digital ID.
Yes, you are able to apply for assistance on behalf of other people. Agreeing to and signing the declaration when you submit an application provides you with the permission.
If you need to make any changes to an application once it has been submitted, please contact us via phone or email so we can assist you.
To support your application, you need to provide:
- Tax invoices for any travel and accommodation costs (fuel receipts are not required)
- A specialist or health service declaration is optional unless you are staying for more than 2 nights before or after your appointment dates.
If you have scanned copies of these items, they can be attached as you proceed through the application.
If you are using a mobile device to submit your application, you will have the option to take a photo and attach these items as you proceed through the application.
If neither option is available or appropriate for you, we can still accept your documentation via email, fax or post, referencing the appropriate ID, which can be found online under you patient profile.
IPTAAS must confirm your eligibility before providing financial assistance. Relevant details, such as treatment dates, facilities, and specialists, are verified.
All information is handled according to NSW Health policies. Electronic patient data is only accessed or shared when necessary.
If you are unable or unwilling to provide essential personal information, your application won't be processed, and you won't be able to claim your subsidy.
If you experience any problems using the IPTAAS online system, please email us at iptaas@health.nsw.gov.au or call us on 1800 478 227.