Audit and record keeping

Any information provided to the IPTAAS program will primarily be used and accessed by health services staff directly involved in providing services to the applicant. It may also be used by HealthShare NSW to investigate and manage complaints and incidents or any other lawful excuse.

Audit compliance

IPTAAS conducts regular audits to confirm application and treatment details. A patient may be asked to prove that they attended treatment. Evidence of attendance should be kept (if not submitted to IPTAAS as part of their application) for two years from the application submission date. Evidence may include:

a Medicare benefit statement
a medical certificate or hospital discharge papers
an appointment schedule
written confirmation of the appointment or treatment from the practitioner or health service.

IPTAAS may make relevant enquiries to assess the application to make sure that the correct subsidies are made. If any application or treatment details cannot be confirmed, a patient will be required to reimburse IPTAAS any subsidies received for that application. Giving false or misleading information is a serious offence.