The IPTAAS application process has changed.
From 2 December 2024, you no longer need a GP (or other health referrer) signature on the IPTAAS application form. For more information, please visit What has changed?.
To be eligible for IPTAAS, you must:
- be a resident of NSW including Lord Howe Island
- be enrolled with Medicare
- not be receiving, or eligible for, financial assistance for travel and accommodation from third party insurance or other Australian government services
- receive treatment at the nearest approved health service
- travel from their residence for treatment at least 100km (one way), or at least 200kms in a week by making multiple trips to and from treatment
You may receive payments for the following:
- private vehicle travel
- public transport (trains, buses, and ferries)
- taxis (including ride sharing like Uber)
- air travel (in special circumstances)
- accommodation.
Online claim
You can claim using our online platform. Applying online is the easiest and fastest way to make a claim, approved claims will be paid straight into your bank account.
1. Register for our online platform
If you are new to online claiming, you will need to create your account before you can claim.
Claiming online will allow you to save time and manage your stored information for future claims.
2. Make a claim
Use your email and password to sign in and complete your online claim. You will need:
- your Medicare card details
- your treatment, travel, and accommodation details
- provide payment details
- your travel and accommodation invoices scanned or photographed ready to attach to your online claim
Claim online now Instructional video
Claim by form
If you can’t claim online, you can print and complete a paper form.
1. Print form
- Check to see what IPTAAS forms you should be using
- Download and print relevant form
2. Complete the form
Make sure you include:
- treatment, travel, and accommodation details
- bank account details
- if you need to stay more than two nights before or after your treatment, your practitioner or health service will need to sign the declaration in Part F of the form
- your signature.
You can submit your form with any travel and accommodation invoices to your local IPTAAS office or email us at iptaas@health.nsw.gov.au.
Claim online
You can claim using our online platform. Applying online is the easiest and fastest way to make a claim, approved claims will be paid straight into your bank account.
Patient stories
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Lilli found IPTAAS lessened her ‘mental and financial burden’ while accessing treatment away from home.
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Ruth Harrison, Manager talks about how regional patients staying at the Our House accommodation facility in Lismore are supported by IPTAAS.
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The Tamworth Team shares how they support patients to access IPTAAS in the Hunter New England region.
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Noeline is supported by IPTAAS to receive specialist allied health care at the Healthy Deadly Feet Clinic in Tamworth.
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After being diagnosed with a bacterial disease and cancer in 2017, George needed to come to Sydney for treatment.